Loan Servicing Associate

Milford, CT
Full Time
Entry Level
 

Job Title:
Loan Servicing Associate		Department:
Servicing		Location:
Milford Office
Position reports to:
Post Closing Manager		Position supervises:
N/A		FLSA status:
__ Exempt     X Non-Exempt
TMS Core Values:
  • Do the Right Thing
  • Embrace and Drive Change
  • Create and Maintain High Morale, Job Fulfillment and Enjoyment
  • Be Creative and Open-Minded
  • Pursue Growth and Learning in Self and Team
  • Build Open and Honest Relationships with Communication
General Purpose and Scope (Summary):
This entry level position is responsible for providing loan servicing customer support.  The primary responsibilities include answering incoming emails and phone calls from borrowers which can range from questions after closing to post purchase. 
 
Responsibilities/Functions:
- Perform interim servicing payment follow-up
- Follow-up on delinquent payments
- Assist borrowers with post closing questions including payments and escrow disbursements
- Provide payment histories and payoff statements, as needed
- Insurance Servicing mail
 
Personal Traits / Competencies:
- Good oral and written communication skills.
- Must be customer service oriented.
- Attention to detail
- Ability to solve problems effectively
- Fluent in Spanish is a plus
 
Technical / Computer Skills:
- Knowledge on moving documents electronically via e-mail etc.
- Proficient using Microsoft Excel, Word and Outlook
- General knowledge of the mortgage industry with specific knowledge of loan servicing, a plus.
- Experience with our loan operating system; Encompass, a plus
 
Education and Experience:
- A business degree is desirable but not necessary; alternatively, a high school diploma or equivalent
- Mortgage servicing experience
- Customer service experience
 
Hours for position:
M-F 9am-5pm
This position may require frequent additional hours, at times on a daily basis; must be available to work additional hours on short notice as determined by management to meet customer service and investor requirements
 
Date Created:
04/08/2024		Date Updated:
04/08/2024
Conclusion
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
 
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